A Note on Ground Coffee:

To ensure the best experience, we offer carefully curated grind sizes for each brewing method: Espresso, French Press, Moka Pot, or Pour Over.

As our ground coffee is freshly prepared, we cannot accept returns, so we kindly ask you to choose the method that suits your brewing style.

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Privacy policy

Libertario Coffee India operates its store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Libertario Coffee India is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. In the event of any conflict between our Terms of Service and Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data and how we treat it. By accessing or using any of the Services, you provide explicit consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy and acknowledge having read and understood it.

This Privacy Policy covers both our online and offline data collection activities, including Personal Data that we collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale and events.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified or aggregated so that it cannot reasonably identify you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law Such categories of personal information are mentioned below:

  • Personal Contact details including any information you provide to us that would allow us to contact you such as your name, address, billing address, shipping address, phone number, email address, social media details.

  • Payment and Financial information - Any information needed to fulfill an order or used in payment processing, such as credit card, debit card, financial account numbers, transaction details, payment confirmations and other payment-related data. Payment and financial data processing is conducted in compliance with all applicable security standards such as PCI DSS, and we do not store full payment card details on our servers.

  • Account Login information includes any information that is required to give you access to your specific account profile. Examples include your username, Login ID, email address, password in unrecoverable form, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.

  • Communications or Calls to Consumer Engagement Services - Communications with Consumer Engagement Services (CES) may be recorded or monitored only in compliance with applicable laws, for purposes such as quality control or training. Payment details are not recorded. If required by law, you will be informed of such recording at the start of your call.

  • Device information- Any information about the computer system or other technological devices that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. 

  • Websites/ communication Usage information- As you navigate through and interact with our Websites or newsletters. We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons, and is also collected through the use of third party tracking for analytics and advertising purposes. 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us and the services used, we use personal information for the following purposes:

  • To provide, tailor, and improve the Services, including processing payments, completing orders, managing accounts, remembering preferences, delivering customer support, arranging shipping, processing returns and exchanges, enabling product reviews, and offering personalized shopping experiences.

  • For marketing, advertising, and promotional communications, where permitted or based on your consent. This includes emails, texts, postal mail, and online advertisements related to your activity and preferences.

  • To enhance security, mitigate fraud risks, authenticate users, maintain payment integrity, investigate suspicious or illegal activity, and secure the Services. You are responsible for safeguarding your login credentials and should not share them.

  • To communicate effectively with you about your orders, support requests, offers, and operational alerts.

  • To comply with legal obligations, respond to valid legal processes such as subpoenas or court orders, and enforce our terms and policies.

Note that we do not use your personal information for purposes other than those disclosed without your further consent, except as required by law.


How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • To Shopify, vendors, service providers, and other business partners performing services such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • To marketing partners to deliver personalized advertising and marketing on our or third-party platforms, respecting your opt-out choices where applicable.

  • To affiliates within our corporate group, for business transfers such as mergers or bankruptcy proceedings.

  • To law enforcement, regulators, or legal authorities as required by applicable law or to protect our rights and users' rights.

  • Where you have provided explicit consent for sharing information.

We do not sell your personal data to third parties.


Relationship with Shopify 

The Services are hosted by Shopify, which processes your personal information as a data processor per Shopify's privacy terms. Your interactions with the Services are shared with Shopify and third parties as necessary to provide and improve the Services. For more details and data subject rights related to Shopify's processing, please refer to Shopify's Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users and their Privacy Portal at https://privacy.shopify.com/en.


Third Party Websites and Links 

Our Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. We encourage you to review their policies independently

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.


Children's Data

The Services are not intended to be used by children, and we do not knowingly solicit or collect any personal data of children under the age of majority in any jurisdiction. If we discover that we have unintentionally collected personal data from a child below 18, we will remove that child's personal data from our records promptly.

If you are a parent or guardian of a child who has shared any personal information with us, you may contact us using the contact details set out below to request its deletion. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age. 

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. 

In the event of a personal data breach affecting your information, we will notify you and relevant authorities. Notification will be made no later than 72 hours from becoming aware of the breach. The notice will include key details such as the nature and extent of the breach, its timing and location, likely consequences, and measures taken or proposed to mitigate its effects.

Personal data is retained only for so long as necessary to fulfill the purposes for which it was collected, or as mandated by applicable law. If the customer does not interact with our services for a continuous period of three years, their personal data will be deleted unless retention is required for compliance with legal obligations. Prior to deletion, user will be notified via their registered contact information at least 48 hours in advance, allowing an opportunity to retain their data by logging in or exercising their rights to access or preserve the data. 

Your Rights and Choices about How we use and Disclose Your Personal Data

Depending on your jurisdiction and applicable laws, you have rights to:

  • Access and obtain a copy of personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data where legally permitted.

  • Object or restrict processing of your data.

  • Receive personal data in a portable format and request transfer to a third party.

  • Opt-out of marketing communications at any time via unsubscribe links or by contacting us.

  • Manage cookie and tracking preferences through browser settings or consent-management tools.

However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law. Requests to exercise any of your data rights shall be made to our designated contact points listed under the Data Controller and Grievance Officer section.

You can also manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. 

International Transfers of Your Personal Data

We may transfer, store and process your personal information outside the country you live in. We also use some third party cooperation to help us in our business. These third parties may have access to or host your Personal Data, but will always do so under our instructions and subject to a contractual relationship. When these third parties are located in territories which may not offer an equivalent level of protection to privacy as that applicable within your country, we will take reasonable steps to verify that your Personal Data receives a reasonable level of protection.

In case, we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

How Do We Ensure the Security of Your Personal Data

We employ physical, technical and administrative security standards, technologies, controls and procedures to help protect your Personal Data from loss, misuse, alteration, destruction or damage to an appropriate level. We take steps to limit access to your Personal Data to those persons who need to have access to it for one of the purposes listed in this Privacy Notice.  Furthermore, we use reasonable efforts to ensure that any third party processing your Personal Data equally provides for confidentiality and integrity of your data in a secure way.


Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy including our practices for handling personal data, from time to time to reflect operational, legal, or regulatory requirements. Any revisions will be posted on this website, the 'Last Updated' date will be amended accordingly, and notice will be provided as required by applicable law.


Data Controllers and Grievance Officer Contact

If you have any questions about our privacy practices, concerns regarding your personal data or wish to make a complaint about our compliance with applicable privacy law, you may contact our Data Controller or Grievance Officer using the below details. The Grievance officer is specifically designated to address and resolve any discrepancies, grievances, or complaints related to the processing of your personal information in an expeditious manner. Grievances will be acknowledged and investigated within one month from the date of receipt. 

Contact Details:

  • Data Controller:
    Libertario Coffee India
    Email: libertariocoffeeindia@gmail.com
    Address: Ground Floor, Main Market, M/52, part 2, Block M, Greater Kailash II, Greater Kailash, New Delhi, Delhi 110048

  • Grievance Officer:
    Shashank Agrawal
    Libertario Coffee India
    Email: Operacionesind@libertariocoffee.com
    Address: Ground Floor, Main Market, M/52, part 2, Block M, Greater Kailash II, Greater Kailash, New Delhi, Delhi 110048


We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws). You may also exercise your rights regarding your personal information by contacting either the Data Controller or the Grievance Officer at the addresses listed above.